Professional Site Survey

Get Professional Site Survey Only - R1200 Refundable

*Only available in CPT and JHB*. Your shipping address should be the same as the installation address so we can confirm service.

Our installer comes to your door to evaluate your property to double check price and options picked for your flooring.

Shipping Policy

We are committed to delivering high-quality flooring products efficiently and securely.

• We use trusted courier services for standard deliveries. For remote locations, we may arrange delivery via the nearest accessible town or post office.
• Once your order has been dispatched, you will receive an email confirmation with tracking number and estimated delivery time.
• Deliveries occur during business hours; please ensure someone is available to receive your order.
• Delivery time varies based on location and order size/weight.
• Overnight courier options are available at extra cost; contact support for details.

Note: We are delivery-only and do not hold stock for pickup, enabling cost savings for customers.

Returns & Refunds Policy

If you're not satisfied with your flooring purchase, contact us within 14 days of delivery to arrange return or exchange.

• Obtain approval before returning items; we'll email return instructions.
• Items must be unused, in original packaging.
• Return shipping costs are covered only for damaged or incorrect orders.
• Refunds process to original payment method within 5 working days post-approval.
• Administration fee up to 10% may apply for certain returns.

Customer Privacy Policy

We adhere to South African privacy laws. Details on data collection, storage, and usage are in our Privacy Policy.

Payment Options

• Visa & MasterCard
• Debit Cards
• EFT (Electronic Funds Transfer)

For EFT, include your order number as reference; dispatch occurs once funds clear.

Credit Card Security

All transactions are processed via DPO Group, compliant with Visa & MasterCard security standards.

Customer Details & Security

Your personal details are stored separately from payment data for enhanced security.

Order Processing & Responsibility

• We ensure sale of goods, customer support, and dispute resolution.
• Safe and timely delivery is our responsibility.

Colour & Tolerance

Colors may vary slightly due to screen differences. For exact match, order sample swatches first.

Legal Compliance

Operating under South African law. Disputes handled within South Africa.

• Floor Guru

Policy Changes

We reserve the right to update these terms without notice.

Contact us at info@floorguru.co.za or 087 012 6291.